Privacy Policy and Personal Information Protection

1.1 Commitment to privacy protection

We are committed to protecting our users' privacy. We collect and use personal information only with explicit consent and in compliance with applicable laws.

1.2 Acceptance of this policy

By accessing our website (https://levando.com) or by providing personal information, you accept the terms of this Privacy Policy, including consent to collect and use your information as described herein.

1.3 Right to withdraw consent

You may withdraw your consent at any time, subject to legal or contractual restrictions. We will inform you of possible consequences, such as our inability to provide certain products or process certain requests. Your withdrawal decision will be recorded.

1.4 Exceptions to consent

In limited circumstances, we may collect, use, or disclose personal information without prior consent where legal, medical, or security imperatives make obtaining consent impossible or impractical (e.g., suspected breach of contract, fraud prevention/detection, or to meet law-enforcement obligations).

2.1 We collect personal information through:

• Emails and customer service communications
• Online request forms (including appointments)
• Mobile app provided to our customers
• Cookies and similar technologies on our site and web app
• Video surveillance
• Connected devices (IoT)

2.2 We may also collect information from third parties, such as:

• Technology providers (ordering platforms, newsletters)
• Recruitment portals (CVs and applicant data)
• Professional social networks (e.g., LinkedIn) for recruiting/marketing
• Consultants involved in delivering our services
• Agencies handling questions or complaints
• Customer satisfaction survey companies
• Online payment service providers
• Cloud providers storing customer data
• Digital marketing firms analyzing site behavior
• Cybersecurity providers monitoring threats
• CRM systems organizing and analyzing interactions
• Logistics providers managing deliveries and recipient info

2.3 Advanced technologies

We may use advanced technologies to collect personal information, including for identification, location, or profiling (e.g., consumer profiles).

Responsible use: we use such technologies only to improve our services and better understand customer needs.

Feature activation: these features are disabled by default. Customers may enable them if they wish.

We are committed to transparency and respecting customers’ privacy choices.

3.1 We collect, without limitation:

• Personal identifiers (name, postal address, email, phone number)
• Technical or digital data (IP address, online activities)
• Financial information (salary, payment details, credit file)
• Product usage data (geolocation, usage periods and patterns)

3.2 Children’s privacy

We do not knowingly collect or solicit personal information from children under 14. By using our website, you represent that you are at least 14 years old.

If we learn that we have inadvertently collected such information from a child under 14, we will promptly delete it.

We encourage minors (14 or older) to seek a parent/guardian’s permission before sending any information online.

If you believe a child under 14 has provided us personal information, please contact us (see Contact).

4.1 We use your personal information to:

• Respond to your requests and inquiries
• Process payments and issue receipts
• Manage registrations (events, trainings, newsletters, webinars)
• Manage HR processes (recruitment, contracts, agreements)
• Operate, maintain, and improve our products and website
• Personalize your experience and provide requested services
• Send marketing communications with an opt-out option
• Manage your user account

4.2 Control options

We provide ways to control and limit collection:

• Choose communication channels (phone, SMS, email) or opt out
• Configure your account to not join certain services
• Manage cookies (refuse or customize)
• Granular consent for specific purposes

5.1 Access to information

Specific internal teams and partners may access personal information to deliver our services:

• Customer service (contact details to handle requests)
• IT department (technical data for support/maintenance)
• Marketing (campaigns and market research)
• Delivery partners (addresses for shipping)
• Payment processors (financial data for transactions)
• Information security roles (prevent unauthorized access)
• Legal counsel (regulatory compliance)
• Cloud providers (secure hosting)
• R&D partners (product/service improvements)
• Collection agencies (in cases of default)

6.1 Our website may include links to third-party sites

When you follow those links, you leave our website. Information exchanged is no longer subject to our policy. We recommend reviewing the privacy policies of the sites you visit.

7.1 Security measures

We apply robust physical and technological safeguards:

• Physical security (locks, cameras, restricted areas)
• Access controls (authorized personnel only)
• Staff training (ongoing awareness)
• Encryption of sensitive data
• Monitoring and intrusion detection
• Disaster recovery plans

7.2 Staff and Board commitment

All individuals working with Levando commit to keeping personal and company information confidential, without unauthorized disclosure or use, starting at onboarding and continuing indefinitely.

9.1 Recognition and respect of your rights

Data subjects have the following rights, among others:

• Right of access
• Right to rectification of inaccurate or incomplete data
• Right to de-indexing
• Right to file a complaint under our established process